Shipping Policy
Shipping Information
At Fitness Equipments Supply, we understand that reliable and efficient shipping of fitness equipment is crucial for your business operations. We work with specialized logistics partners to ensure your equipment is delivered safely, on time, and with professional installation when needed.
Delivery Times
| Order Type | Processing Time | Delivery Time |
|---|---|---|
| Small Equipment | 1-2 business days | 3-5 business days |
| Large Equipment | 2-3 business days | 5-7 business days |
| Full Facility Setup | 3-5 business days | 7-14 business days |
| International | 3-5 business days | 14-21 business days |
Note: Delivery times are estimates and may vary based on location, equipment type, and installation requirements.
Shipping Methods
Domestic Shipping
- Standard Freight Shipping
- White Glove Delivery & Installation
- LTL Freight (for multiple pieces)
- Express Shipping (for accessories)
International Shipping
- International Air Freight
- Ocean Container Shipping
- Door-to-Door Service
Order Tracking
All shipments include tracking information that will be sent to your registered email address. You can also track your order through:
- Your account dashboard
- Customer service portal
- Tracking number lookup on our website
Shipping Rates
Shipping rates are calculated based on:
- Equipment size and weight
- Installation requirements
- Delivery location accessibility
- Chosen shipping method
Orders over $10,000 qualify for free professional installation within the continental United States.
Special Handling
Our equipment requires specialized handling:
- Heavy equipment (treadmills, weight machines)
- Electronic equipment (consoles, monitoring systems)
- Multi-piece assemblies
- Floor-mounted equipment
Professional installation is recommended for most commercial equipment.
Damages and Claims
In case of damaged equipment:
- Inspect all equipment thoroughly before signing delivery receipt
- Document any visible damage with photos
- Contact our customer service within 24 hours
- Keep all original packaging for inspection
Contact Shipping Department
For shipping and installation inquiries:
Email: shipping@fitnessequipmentssupply.com
Phone: (555) 123-4567 ext. 2
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST